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Open chelse888 Privacy Policy

Open our Privacy Policy to see what we collect when you create an account, verify your details, or use Touch 'n Go, GrabPay, Boost dan FPX.

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CONTACT PATHS

Browse Privacy Contact Paths

If you want to ask about access, correction, or deletion of your account data, write to us through the channels below and include the email or phone number tied to your account. We use that match to keep requests safe and to avoid sending details to the wrong person. Where local law permits, we may need a short check before we act, especially for changes tied to payment records or recent login activity.

Team online

Live Chat

Use live chat for a quick privacy question or to point us to a record that needs correction. We can ask you to confirm account details before we discuss anything tied to your data.

Email

Send a written request if you want a copy, correction, or deletion handled in a paper trail. We read each message against the details on your account before we move it forward.

Secure Form

Open the secure form from your account area when you prefer a structured request. It helps us capture the right dates, channels, and references so we can verify the request faster.

SAFE HANDLING

Switch On Data Safeguards

Our privacy handling starts with data minimisation. We collect what is needed for account setup, payment matching, customer contact, security checks, and legal duties.

Data We Collect

We keep the details you enter at registration, the contact paths you choose, and activity needed to run account services. We only ask for what we need to open, protect, and service your account.

Cookies And Sessions

Cookies help us remember your language, keep you signed in, and record the device signals we use to spot strange access. You can change browser settings, but some pages may not hold your session properly.

Account Security

We use login checks, device matching, and activity logs to help stop unauthorised access and suspicious changes. If something looks unusual, we may ask for a fresh verification step before we let the account move forward.

Retention Period

We keep data only for the time needed to meet the purpose it was collected for, including account service, dispute handling, and legal duties. After that, we remove it or store it in a limited archive.

Access And Correction

You can ask to see the data linked to your account, ask for a correction, or request deletion where local law permits. We may need proof that the request comes from the account holder before we act.

Change Requests

If you want an update to your email, phone number, or other account detail, send it through a verified channel. We record the change request so you have a clear trail of what was updated and when.

Explore Privacy Questions Here

These answers cover the parts of the policy you are most likely to check before opening an account or sending a request. If a law, a payment record, or a verification step affects what we can do, we explain the reason first and act only where local law permits. That keeps the process clear when you ask for access, correction, or deletion.

We collect the details you enter when you open the account, the contact methods you choose, and the records needed to keep the service running. That can include login activity, device signals, and payment matching data.

Payment records help us match deposits and withdrawals to the right account, resolve disputes, and meet legal duties. If you use Touch 'n Go, GrabPay, Boost dan FPX, we keep only the trail needed for that purpose.

Yes. Send the request through a verified channel and tell us which detail needs to change. We may ask for a short check so the change is made only for the right account holder.

We keep data for as long as it is needed for account service, security checks, dispute handling, or legal duties. After that, we delete it or place it in limited storage under the rules that apply.

Yes. Cookies and similar tools help us keep your session active, remember settings, and spot unusual access patterns. You can change browser settings, but some parts of the site may not work as expected.

You can reach us by live chat, email, or the secure form inside your account area. Use the channel that suits your request, and include the contact details tied to your account so we can verify it.

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